Refund policy
Last updated: 21/05/2026
Returns
Our return policy lasts 14 days from the date of delivery. If 14 days have passed since you received your order, we are unable to offer a refund or exchange.
To be eligible for return, your item must be:
- Unused and in the same condition you received it.
- In its original packaging.
- Suitable for resale.
Return postage is at the buyer's expense. We strongly recommend using a tracked and insured service, as we cannot be held responsible for items lost or damaged in return transit.
Restocking and outbound postage
All returns are subject to a restocking fee of 10 to 15%, depending on payment method. Outbound postage costs will also be deducted from the refund.
The restocking fee covers payment processor fees that are not returned to us when we refund you, and the admin time required to book items out, inspect them, and put them back into stock.
Items returned not as new
Any items that return to us damaged, used, or not in 'as new' condition may be subject to a partial refund or refused at our discretion.
Non-returnable items
Some items cannot be returned for change of mind. These include:
- Custom ECU remap files, dyno tunes, and gearbox or TCU calibrations.
- Body kits, spoilers, and styling parts produced to order in specific colours or finishes.
- Special-order or non-stock items once the order has been processed with the supplier.
- Items that have been fitted, installed, modified, or painted after delivery.
- Software, digital products, and downloads.
If a non-returnable item is faulty or not as described, your statutory rights still apply. See "Damaged or defective goods" below.
Refunds
Once your return is received and inspected, we will email you to confirm receipt and let you know whether the refund has been approved.
If approved, your refund will be processed to your original payment method. It usually takes 5 to 7 working days to appear in your account, depending on your card issuer or finance provider.
Cancellations before dispatch
If you cancel an order before it has been dispatched due to change of mind, your refund will be issued minus the original payment processing fees.
These fees are charged to us by payment processors, including card networks and finance providers such as Clearpay and Klarna, and are not returned to us when we refund you. On finance providers like Clearpay and Klarna, processing fees can be up to 7% of the order value.
For pre-orders specifically, see our Purchase Options Cancellation Policy.
Damaged or incomplete deliveries
If your order arrives damaged or with items missing, you must notify us within 48 hours of delivery by email at Support@Wayside-Performance.co.uk. Your email must include clear photographs of:
- The item or items showing the damage or issue.
- All packaging exactly as it was received, including the outer box, any inner packaging, and the shipping label.
We cannot process claims for damage or missing items reported after 48 hours, or without supporting photographs.
Wrongly supplied parts
If we have supplied the wrong part, we will first try to supply the correct part. If the correct product is not available, we will refund the full purchase price.
Wayside Performance is not responsible for any labour charges, removal costs, or fitting costs incurred where incorrect parts have been ordered or supplied. We strongly recommend confirming part compatibility and dry-fitting where appropriate before any installation work begins.
Damaged or defective goods
Under the Consumer Rights Act 2015, you have:
- 30 days from delivery to reject faulty goods and receive a full refund (the short-term right to reject).
- After 30 days, the right to request repair or replacement of faulty goods within a reasonable timeframe.
If goods are faulty, please contact us as soon as possible at Support@Wayside-Performance.co.uk with your order number, a description of the fault, and photographs or video where relevant.
Warranties
Most warranties are provided by the product manufacturer rather than by Wayside Performance. Where you have a parts failure, we will do our best to liaise with the manufacturer on your behalf to reach a resolution.
Unless explicitly stated otherwise:
- Warranties cover replacement of the faulty item, not refund.
- Warranties do not cover labour costs for fitting, diagnosing, removing, or refitting parts.
- Warranties do not cover consequential damage caused by the failed part.
- Warranties may be invalidated by incorrect installation, misuse, modification, or use of the part outside its intended application.
This does not affect your statutory rights under the Consumer Rights Act 2015 for goods that are faulty, not as described, or not fit for purpose.
Your statutory rights
Nothing in this policy affects your statutory rights as a consumer under UK law, including under the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contact
For all returns, refund queries, or complaints:
